Returns, Refunds & Replacement Policy
At JDN Sewing Machine, customer satisfaction is important to us. Please read our Returns and Replacement Policy carefully before making a purchase.
Return Eligibility
We accept return requests under the following conditions:
Return requests must be raised within 7 days from the date of product delivery.
The product must be unused, uninstalled, and returned in its original packaging with all accessories, manuals, and labels intact.
All products sold on our website are eligible for return, subject to the conditions mentioned in this policy.
Valid Reasons for Return
Returns are accepted only in the following cases:
The product was damaged during transit
The wrong product was delivered
The product has a manufacturing defect
Returns will not be accepted for reasons related to change of mind or incorrect ordering by the customer.
Replacement Policy (No Monetary Refunds)
We do not offer monetary refunds.
Once a return is approved, we provide a replacement of the same product.
If the exact product is unavailable, a suitable alternative or store adjustment may be offered after customer confirmation.
This replacement-only policy is clearly disclosed prior to purchase.
Return Process
To initiate a return request, customers must contact us within 7 days of delivery by email:
📧 jdnsewingmachine@gmail.com
Please include:
Order ID
Product details
Clear images or videos showing the issue
Our team will review the request and respond with return instructions.
Return Shipping
Return shipping costs are fully borne by the seller.
Customers are not required to pay any return shipping charges for approved returns.
Replacement Processing Time
Once the returned product is received and inspected, the replacement will be processed within 7 business days.
Shipping time for the replacement may vary based on location.
Exchange Policy
We offer product exchanges, subject to stock availability and successful inspection of the returned item.
Important Notes
Products returned in used, altered, or incomplete condition may be rejected.
We reserve the right to refuse returns that do not meet the policy conditions.
This policy applies only to purchases made through our official website.
Contact Information
For any questions regarding returns or replacements, please contact us at:
📧 jdnsewingmachine@gmail.com